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Transforming Healthcare Access with the NHS App

Your central hub for appointments, referrals and care.

Appointment and referral management

  • 85% of acute trusts will allow appointment viewing on the NHS by March 2025
  • Proxy access for parents and carers by March 2027 for secondary care management

Improved patient experience

  • Faster access to test results and next steps like surgery or consultations
  • Direct contact with providers for follow-ups

Default digital pathway

  • NHS App and Manage Your Referral website as the standard for choosing providers and managing referrals

Clarity and transparency

  • Clearer triage outcomes and appointment details for patients and referrers

Vision

  • A central healthcare hub for over 36 million users, connecting 85% of hospitals by 2025 to simplify care access and communication

Page published: 21 January 2025
Last updated: 4 April 2025