Accessibility

Chalkhill Family Practice

113 Chalkhill Road, Wembley, HA9 9FX

TelTelephone: 020 8736 7033

Out of hours: 111

Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Practice Information

Chalkhill Family Practice

113 Chalkhill Road, Wembley, HA9 9FX

Practice Opening hours

The practice is open during the following times:

Monday08:00-18:30
Tuesday07:00-18:30
Wednesday07:00-19:00
Thursday08:00-18:30
Friday08:00-18:30
SaturdayClosed
SundayClosed

Practice News

Physical Health Workshops for Brent from 28th September 2021-10th November 2021

New Physical Health Workshops are available for all Brent service users and their Families/Carers. A range of 7 Physical Health workshops will be delivered by clinical health professionals starting 28th September 2021 until 10th November 2021. The physical heath workshops are designed to provide: A direct introduction to specialist professionals in each area. Opportunity to […]

Flu Vaccine Update 2021

Dear Patients Influenza is a virus that infects many people each year, causing severe illness and sometimes death. The flu vaccination provides the best possible protection against this unpredictable virus. This year, we will be running our flu clinics differently to ensure that we are COVID safe. Clinics will be run AM/PM and on some […]