Do you feel frustrated when you cannot get an appointment?

Missed Appointments cost the NHS and prevent other patients from accessing the surgery

There are many ways to inform the surgery if you are unable to attend an appointment.

1. The easiest and most convenient method to cancel a booked appointment is to send us a text message with the word CANCEL, when you receive your appointment reminder by text message.
2. If you have access to online services, you are able to cancel your appointment via this service.
3. You can telephone the surgery on 020 8736 7033 to inform us that you are able to attend an appointment, however lines can be extremely busy and would encourage you to telephone us after 10am in the morning or and after 3pm in the afternoon.
4. You can walk-in to the surgery and notify our reception, who will cancel or re-arrange the appointment for you. Queues at the reception can be busy and we would encourage you to visit the surgery after 10am in the morning and after 3pm in the afternoon.